Handbook for EOR Services
Content
- Welcome
- Introduction to EOR Services
- Your Global Expansion Team
- Your Roles & Responsibilities
- GX Services for Clients
- GX Services for Professionals
- Client Solutions
- Client Onboarding & Service Setup
- Client Service Delivery
- Key Procedures for Managing EOR Professionals
- Client Account Management
- Invoicing & Payroll Funding
- Employee Onboarding
- Employee Service Delivery
- Employment Contract Preferred Terms
- Stakeholder Map
- Employee Initiation Form
GX Services for Clients
Global Expansion delivers a comprehensive, industry-leading and highly customisable EOR service to support Clients around the globe.
Dedicated Client Services Manager (CSM)
Named primary point of contact for managing all activities, providing advice and guidance and overseeing all aspects of the relationship and service delivery.
Customisable Employment Contract Terms
Country-level employment contract templates amended to adopt preferred terms and conditions of employment.
Background Checks & Screening
Comprehensive pre-employment checks for every professional anywhere in the world.
Enhanced Employment Benefits
Extensive range of employment benefits at local and global levels to enable consistency across professionals.
Timesheets & Time Tracking
Time tracking for projects and internal billing purposes.
PTO (Paid Time Off) Management & Reporting
Full submission, review, approval and reporting of time off requests for line managers of professionals.
Expenses Management & Reimbursement
Full submission, review, approval and reporting of expense claims for line managers of professionals with payroll reimbursement.
Expenses Payment Cards
Payment cards integrated with the expenses management platform to avoid professionals funding expenses and waiting for reimbursement.
Employment Cost Projections
Simulated payroll calculations to estimate the fully-loaded gross cost of employing professionals anywhere in the world.
Variable Compensation Payments
Additional payroll payments to professionals for bonuses and commissions.
Non-cash Compensation Processing (e.g. Equity schemes)
Benefit in kind, tax and payroll processing of non-cash compensation for eligible professionals.
Quarterly Business Reviews (QBRs)
Account management meetings to review service delivery, align strategy and plan future activities to support client business objectives.
Country Employment Advisory
Analysis and reporting on country-level employment to inform strategy execution and target country selection decisions.
Important Employment Status Changes
Notification of employment status changes affecting professionals' employment rights and termination processes and costs.
Salary Benchmarking Surveys
Country-level insights into role-level salaries to inform hiring and compensation decisions.
Country-level News Alerts
Updates on employment laws and other statutory changes affecting employment.
Local Language Support
In-country teams with local language support for clients and professionals.
Monthly Payroll Invoicing
Consolidated and customisable payroll invoicing to fund payments to professionals and withholdings and submissions to authorities and benefits providers.
Shadow & Split Payroll Processing
Support for cross-jurisdictional deployments requiring home country and host country payroll processing.
Workforce Management Platform (GX1)
Award-winning platform to manage professionals throughout their employment lifecycle on the service.
HRIS & ERP Integration
Platform integration to automate processing and data exchange with client HRIS and ERP platforms.
Single Sign-On (SSO) Support
Improved authentication and security for clients and professionals accessing GX1.
Custom Reporting
Comprehensive reporting capability to manage and monitor service delivery.