Handbook for EOR Services
Content
- Welcome
- Introduction to EOR Services
- Your Global Expansion Team
- Your Roles & Responsibilities
- GX Services for Clients
- GX Services for Professionals
- Client Solutions
- Client Onboarding & Service Setup
- Client Service Delivery
- Key Procedures for Managing EOR Professionals
- Client Account Management
- Invoicing & Payroll Funding
- Employee Onboarding
- Employee Service Delivery
- Employment Contract Preferred Terms
- Stakeholder Map
- Employee Initiation Form
Employee Service Delivery
During Employee Onboarding the dedicated Employee Onboarding Specialist (EOS) handles the end-to-end employment process, including background checks and immigration support, as required, until the professional has a signed employment contract and starts providing services to our client.
GX1
The GX1 platform is the core system used for accessing details related to your employment and role with the client. Further information about the system is available in the GX1 User Guide.
Salary Payments
Professionals are paid by the local legal entity in the local currency (unless alternative arrangements have been made) by direct deposit into their nominated bank account. In countries with employer withholding this will be net pay, otherwise it will be the gross salary and the professional will be responsible for submitting their tax return and for paying tax and social security contributions.
Payslips
Professionals receive payslips from the local legal entity with a breakdown of the gross salary, relevant deductions and net salary paid into their nominated bank account.
Tax & Social Security Deductions & Payments
In countries with employer withholding, the legal employer calculates and submits tax and social security payments to the relevant authorities. These deductions are made at source, as detailed on payslips, and the professional will be provided with all relevant tax year end documents by the local legal entity.
Expense Reimbursement
Professionals entitled to claim expenses in their role will be granted access to Rydoo, or another client-nominated system, to submit expenses for approval by the line manager.
Approved expenses are reimbursed through payroll subject to funding from the client.
NOTE: In some locations expenses are subject to tax and will be grossed-up to ensure the correct net funds are received by the professional.
Paid Time Off (PTO)
Professionals are entitled to accrue and take PTO in accordance with local law and the terms of their employment contract. The standard process required professionals to submit requests for time off that must be approved by the line manager.
PTO accruals and utilisation are tracked by GX to ensure the correct amount of holiday is accrued and taken. This supports necessary calculations at the end of the tax year and the termination of the employment contract.
Termination
Professionals wishing to terminate their role providing services to the client must submit their resignation to the local legal entity holding their employment contract. This process is handled by GX and the client is notified as soon as practicable after receiving notice from the professionals.
Terminations may be subject to negotiation and the client and professional will be engaged throughout the process until its conclusion.